ReturnSafe Return to Work Newsletter – July 22, 2021

ReturnSafe Return to Work Newsletter – July 22, 2021

News and Updates

As the delta variant spreads it is crucial to protect unvaccinated communities. The best defense against the variant is the vaccine. Our tools can help you track and optimize employee vaccination rates and prevent outbreaks. 

ReturnSafe NPS

Customers Give ReturnSafe a World Class NPS

In their most recent NPS survey, customers gave ReturnSafe a World Class Ranking! 
Learn more

Update your COVID-19 Toolkit

Verify and Track Employee Vaccination Status 

Keep your finger on the pulse as the world changes. With our secure HIPAA compliant vaccine management platform administrators can track as much or as little vaccine information as they want. Employers can ask for vaccine self attestation and/or ask employees to upload their vaccination card. Verification workflows allow employers to confirm employee vaccination status. 
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COVID-19 vaccine management


New Feature Available!
Contactless & Verified Safe Entry

The future of the workplace is touchless! The building access feature ensures only healthy employees enter the office and minimizes the spread of germs in high traffic entryways. 
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Safe Entry Pass

Entry Access Pass 

Only people who meet return to work safety criteria receive a safety pass to access the building. Access criteria are customizable.

Touchless Entry Tablet

Affordable & Easy to Use Tablet for Touchless Entry

Integrates with existing stack for access control, time & attendance, and other IT systems. Utilize QR code or facial recognition features to ensure only healthy employees access the building. 

Customer Stories

Long Term Care - Redstone

How Redstone Overcame Vaccine Hesitancy

Redstone doubled the number of employees willing to get the vaccine. How? Implementing proactive safety measures and transparent communication to build trust that safety was top priority.
Read more

Are you interested in learning more about our solution features?

Book a demo to try our tools!

Customers Give ReturnSafe a World Class NPS

Customers Give ReturnSafe a World Class NPS

In the most recent NPS survey, customers gave ReturnSafe a World-Class Ranking! 

What is an NPS? 

NPS is an acronym for Net Promoter Score, which measures customer loyalty towards a company. 

How do you measure a NPS?


Success teams must first send out a survey to their customers with one question “How likely is it that you would recommend [company name] to a friend or colleague”. Respondents are asked to provide a rating between 1 and 10. 10 means they are very likely to recommend the company. 

Dividing Customers into 3 Categories

Once the customers have responded to the survey they are then split up into 3 groups based on their responses: Promoters, Passives, and Detractors. 

Promoters are the folks who answer with a score of 9 or 10 to the survey. Passives are folks who respond with a score of 7 or 8. Finally, Detractors are folks who responded with scores ranging from 0-6. 

Calculating the NPS

The score is calculated by subtracting the percentage of Detractors from the percentage of Promoters. 


The scores can range from -100 to +100. The customer experience is better if the score moves toward +100. Below is a graphic that illustrates what scores mean within the range. 

NPS significance

ReturnSafe’s Score and Explanation 

According to Beamer, a leading user engagement platform provider, the average NPS score in the SaaS industry as a whole is 31 and a score of 50 for a SaaS company is considered quite good.

ReturnSafe scored an 86 in the most recent NPS survey. This puts ReturnSafe customer loyalty in the world-class category.

ReturnSafe NPS

How was the score calculated? 

The Customer Success team recently conducted an NPS survey of customers for the second quarter. The NPS survey is sent out to customers a few months after onboarding and then on an annual basis. 

The team is overjoyed to hear that customers are having a world-class experience when using ReturnSafe. As variants arise and guidelines change, the entire team is dedicated to helping customers and their employees, students, and event attendees stay safe.

Learn more about our solution.

Read our recent Future of Work Survey Report